Billing Terms & Conditions

Billing Terms & Conditions

This Billing Terms & Conditions document outlines the payment and billing practices for Josh and Rose.

1. Accepted Payment Methods

At Josh and Rose, we offer a variety of secure payment options to ensure a smooth and convenient shopping experience. We accept the following payment methods:

  • Credit & Debit Cards: Visa, MasterCard, American Express, Diners Club and Discover

  • Apple Pay & Google Pay

  • Bank Transfers (for bulk orders only – please contact us for details)

All prices on the Josh and Rose website are displayed in your local currency based on your region. Customers in Canada are charged in Canadian Dollars (CAD) and customers in Australia in Australian Dollars (AUD).

2. Payment Processing

  • Payments must be completed at the time of purchase.

  • Orders will not be processed or shipped until full payment has been received.

  • If a payment is declined or fails, the order will not be confirmed or fulfilled.

3. Pricing & Currency

All prices on the Josh and Rose website are displayed in your local currency based on your region. Customers in Canada are charged in Canadian Dollars (CAD) and customers in Australia in Australian Dollars (AUD).

  • Prices are subject to change without notice.

  • Any applicable taxes, duties, and shipping fees will be calculated and displayed at checkout.

4. Secure Payment Processing

Josh and Rose uses SSL encryption and trusted third-party payment gateways to ensure all transactions are secure.

We do not store or have access to your full credit card or payment details.

5. Refunds & Chargebacks

Refunds are handled in accordance with our Refund & Return Policy.

Unauthorized or unjustified chargebacks will be investigated and disputed where appropriate.

If you experience any billing or payment issues, please contact us first at info@joshandrose.com so we can assist you promptly.

6. Fraud Prevention

Josh and Rose reserves the right to cancel, hold, or delay any order suspected of fraud or unauthorized activity.

For high-value transactions, additional identity verification may be requested to protect both our customers and our business.

7. Contact Information

Store Name: Josh and Rose
Address: 112 Capitol Trail Suite A Newark, DE, 19711 United States
EIN: 35-2952225
Email: info@joshandrose.com
Phone:+1 (302) 560-6493
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT−06:00, CST)
Response Time: We aim to reply within 1–2 business days.