Shipping policy
Shipping Policy – Josh and Rose
At Josh and Rose, we are committed to providing an exceptional shopping experience for our customers, including clear and straightforward shipping policies.
We offer free shipping on all orders within Canada (CA) and Australia (AU).
Shipping Locations
This shipping policy applies to orders shipped within Canada (CA) and Australia (AU).
Delivery Times
Order cutoff time: 22:00 (GMT-06:00) Central Standard Time (Chicago). Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
Below are the estimated delivery times for all packages:
| Country | Order handling time: | Transit time: | Estimated delivery time: |
| Canada (CA) | 0–1 business days | 5-6 business days | 5-7 business days |
| Australia (AU) | 1–2 business days | 5-8 business days | 6-10 business days |
Carrier Services
Orders are delivered by the national postal carrier: Canada Post in Canada and Australia Post in Australia. Express orders may be shipped via a courier such as UPS or DHL.
Shipping Costs
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Free Shipping: All orders within Canada and Australia qualify for free shipping, with no minimum order requirement.
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Paid Shipping: For destinations outside our free shipping zones, shipping costs will be calculated and displayed at checkout.
Delivery Issues
If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely and on time.
Tracking Your Order
Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package’s journey on our Order Tracking page.
Questions?
Visit our FAQs page or contact our customer service team for assistance.
Contact Information
Store Name: Josh and Rose
Address: 112 Capitol Trail Suite A Newark, DE, 19711 United States
EIN: 35-2952225
Email: info@joshandrose.com
Phone: +1 (302) 560-6493
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT−06:00, CST)
Response Time: We aim to reply within 1–2 business days.